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Demonstrates experience in incident response, technical support, and IT support roles, with hands on use of ticketing systems and issue escalation processes. Possesses strong analytical, troubleshooting, and problem solving skills, along with clear written and verbal communication abilities, and thrives in fast paced, high pressure environments.

Provide comprehensive administrative and operational support by managing schedules, emails, and coordination tasks, preparing reports, documents, and presentations, assisting with daily business operations and follow ups, and maintaining well organized records and documentation.

Demonstrates experience in outbound sales, customer engagement, and lead generation within a BPO environment. Possesses strong English communication, sales, and negotiation skills, with the ability to build customer relationships and achieve performance targets. Thrives in fast-paced environments and is confident in handling outbound calls while delivering exceptional customer service.